Money and benefits
Checking what you are owed, filling in claims and dealing with debts.
Help and advice
Free, private help with money, forms, housing, phones and computers. Drop in or call.
- Private: we never share what you tell us
- Always free
- Drop in on weekdays from 10:00 to 13:00
What we can help with
Phones and computers
Setting up email, video calls and online banking, at your own pace.
Housing
Repairs your landlord will not do, council forms and what to do about rent arrears.
Food pantry
A weekly bag of food for £4, Tuesdays and Fridays. No referral needed.
Warm space
A warm room, a hot drink and company on winter weekdays, from December to March.
Carers' café
An hour off on the first Thursday of the month, with someone to sit with the person you care for.
How to get help
01
Drop in or call
Come to the desk on a weekday morning, or call and leave your number.
02
We listen
A trained volunteer sits with you in a private room and notes what you need.
03
We help or refer
We sort it there and then, or book you in with the right adviser.
04
We check back
A week later we call to ask how it went.
Before you come
Do I need to bring anything?
Bring any letters about the problem and your bank card if it is about money. If you have nothing, come anyway.
Can someone come with me?
Yes, a friend or relative is welcome to sit with you.
Do you help in other languages?
Our volunteers speak Polish, Urdu, Punjabi and Romanian, and we can book an interpreter by phone for any other language.